SHIPPING & HANDLING
Tiffany Andersen Brands Shipping & Handling
- Complimentary standard shipping for all orders over $300 within the continental United States of America.
- VIP orders ship free within the continental United States
- Please allow 5-7 business days for delivery.
**PLEASE NOTE**
- We are currently unable to ship outside the continental United States. Please continue to check back as we are working on international options.
- We can accommodate expedited shipping; additional charges will apply.
- Shipments will be sent via USPS, UPS or FedEx. Delivery addresses for PO Boxes and APO address will be shipped via USPS.
- Special delivery requests must be made immediately upon the completion of your order through Customer Service support@tiffanyandersen.com.
Upon your shipment leaving our distribution center, you will receive a confirmation email with a tracking number and a link to the carrier. Generally orders are shipped within 1-3 business days from the date the order is placed.
If you have any trouble with your order, please contact Customer Service at support@tiffanyandersen.com or 800-684-8298
Satisfaction Guarantee
Tiffany Andersen Brands is committed to serving our customers at the highest level, from product development to customer service. If you’re not completely satisfied with a product for any reason, just return the product for a full refund (less shipping and handling). Here’s how:
Time Limit:
Items may be returned for a full refund (less shipping and handling). Returned products must be received within 30 days of order date. All returns will be credited back to the original payment method. Please allow two weeks for returns to be processed. An email will be sent once the return has been processed. Please note that financial institutions may take longer (up to 2 billing cycles) to reflect the transaction. For questions, please contact Customer Service at 800-684-8298 or email support@tiffanyandersen.com.
Return Process:
Email support@tiffanyandersen.com to request a Return Number. You may use the carrier of your choice to ship your return. All returns MUST have the return number noted on and in the return package.
To be eligible for a refund, the product should be at least 2/3 full. If the return is part of a set, return the entire set for a refund. If you redeemed a complimentary promotional item with purchase (other than a sample), please return that along with the other returned items. Please do not return items from different orders together.
Package your return in a well-padded envelope or box to prevent damage in transit. It is recommended to insure the item for full value of the item(s) being returned. Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:Tiffany Andersen 6980 Smoke Ranch Rd. Las Vegas, NV 89128
Refunds will NOT be processed for returns without Return Number clearly noted on the outside of the return package. Additionally, we will NOT accept Refused Packages, packages marked “return to sender,” or CODs for returned merchandise. Refunds will NOT be processed in any circumstance in these situations. Upon the receipt of your returned product with a valid number, a refund will be issued to the credit card used to make the purchase.
If you receive a damaged or defective product, please notify Customer Service within 48 hours of delivery. Please write to support@tiffanyandersen.com and include a photo of the damaged product to request a Pre-Paid Return Shipping Label, which must be used within 5 (five) business days of receipt. If possible, please use the same packaging to return the products in which they were delivered.
In the case of a fulfillment error, please email support@tiffanyandersen.com or call Customer Support within 48 hours of delivery to request a Pre-Paid Return Shipping Label which must be used within 5 (five) business days of receipt. Upon proof of the error, the correct product will be immediately shipped using the same shipping method originally used.
Shipping and handling charges are refunded only if the product is damaged, defective or in the case of a fulfillment error.
Tiffany Andersen Brands is not responsible for lost or stolen packages, nor are we responsible for lost return shipments sent without proper tracking and insurance.
Excessive returns will not be permitted.
Misc:
We are unable to return any coupon code used at time of purchase.
Tiffany Andersen Brands products received as a gift may be returned for a credit to purchase an alternate item/exchange. To process your gift return or exchange please contact Customer Service. In order to process an exchange, please have the original order information available, including the name and address of the purchaser. Exchanges must be done within 30 days of Order Ship Date. Return shipping is the responsibility of the purchaser in addition to any cost difference if a higher priced product is selected as an exchange. If a less expensive product is selected the difference will be issued as a store credit. An account must be created to receive store credit.
VIP Membership Program Cancellation and/or Returns:
See Terms of Service
Checking Return Status:
Track your package with your carrier. Once your return has been processed, a confirmation email will be sent confirming return status and refund amount. Log into “My Account” at GaveeGold.com and select “Orders”. Once your return has been received and processed, the returned item’s “status” will appear as “returned” and show the date and amount of refund.
Contact Customer Service for assistance at support@tiffanyandersen.com.